Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Welcome to FICS Support. Use this portal to report problems, ask questions, or request new features. You can track the status of your requests here.
For additional assistance with login issues or any other account-related concerns, please contact our dedicated support team using the toll-free numbers below:
United States: (888) 341-7019 Australia: +61 (1800) 718225
{"xsrfToken":"38f99c0de363c5b10b4dd29220f9eba690c67c6a_lout","branding":{"id":"1016","key":"fsm","name":"FICS Support","portalBaseUrl":"/servicedesk/customer/portal/1016","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1016/1004","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#212c6e","headerLinkHoverBGColor":"#212c6e","headerBadgeColor":"#212c6e"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/39a00cce-5974-4ff6-9035-ef805f2bd58b/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwY2JjMjMxYS02MzJjLTQ2NTYtOWRmYi0xOTcxYWFkMWVhOWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjM5YTAwY2NlLTU5NzQtNGZmNi05MDM1LWVmODA1ZjJiZDU4YiI6WyJyZWFkIl19LCJleHAiOjE3ODk1Mzg5NjcsIm5iZiI6MTc4OTUzODM2N30.-VTLIJYF5KCrPd4tUfjL0R9tz7m302vuQEviNrnfJIM&client=0cbc231a-632c-4656-9dfb-1971aad1ea9b&mode=fit","logoId":"39a00cce-5974-4ff6-9035-ef805f2bd58b","isLogoAvailable":true,"helpCenterTitle":"Pi Health Help Center","sharedPortalName":"Pi Health Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Pi Health Help Center","sharedPortalName":"Pi Health Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/98bf94ac-66e6-4587-86d9-db99680a9df7/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwY2JjMjMxYS02MzJjLTQ2NTYtOWRmYi0xOTcxYWFkMWVhOWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjk4YmY5NGFjLTY2ZTYtNDU4Ny04NmQ5LWRiOTk2ODBhOWRmNyI6WyJyZWFkIl19LCJleHAiOjE3ODk1Mzg5NjcsIm5iZiI6MTc4OTUzODM2N30.qo1zeSSCB5iWwsNWnJTRvZJMCdWtHJIUBHMNDz26Jrw&client=0cbc231a-632c-4656-9dfb-1971aad1ea9b&height=300&mode=fit","bannerMediaApiFileId":"98bf94ac-66e6-4587-86d9-db99680a9df7","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#0074e0","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"1016","key":"fsm","projectId":11209,"serviceDeskId":1016,"name":"FICS Support","description":"<p>Welcome to FICS Support. Use this portal to report problems, ask questions, or request new features. You can track the status of your requests here.</p>\n<p>For additional assistance with login issues or any other account-related concerns, please contact our dedicated support team using the toll-free numbers below:</p>\n<p>United States: (888) 341-7019<br> Australia: +61 (1800) 718225</p>","portalBaseUrl":"/servicedesk/customer/portal/1016","onlyPortal":false,"reqTypes":[{"id":"1146","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Have a question? Submit it here.</p>","icon":10549,"iconUrl":"https://customer.support.fics.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[1032],"key":""},{"id":"1279","name":"Feature Improvement","descriptionHtml":"","callToAction":"Feature Improvement","introHtml":"<p>Suggest an improvement to FICS.</p>","icon":10498,"iconUrl":"https://customer.support.fics.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[1032],"key":""},{"id":"1243","name":"Report a Problem","descriptionHtml":"","callToAction":"Report a Problem","introHtml":"<p>Something isn't working correctly - errors, unexpected behavior, or system issues</p>","icon":10511,"iconUrl":"https://customer.support.fics.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[1032],"key":""},{"id":"1245","name":"Request a Feature or Enhancement","descriptionHtml":"","callToAction":"Request a Feature or Enhancement","introHtml":"<p>Suggest a new capability or improvement to FICS.</p>","icon":10498,"iconUrl":"https://customer.support.fics.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[1032],"key":""},{"id":"1244","name":"Clinical Question","descriptionHtml":"","callToAction":"Clinical Question","introHtml":"<p>Questions related to clinical trial operations, protocols, or study data.</p>","icon":10485,"iconUrl":"https://customer.support.fics.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10485","groups":[],"key":""},{"id":"1147","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://customer.support.fics.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"1246","name":"General Question","descriptionHtml":"","callToAction":"General Question","introHtml":"<p>How-to questions, access requests, or general help.</p>","icon":10480,"iconUrl":"https://customer.support.fics.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[],"key":""},{"id":"1145","name":"Submit a request or incident","descriptionHtml":"","callToAction":"Submit a request or incident","introHtml":"<p>Submit a request or report a problem.</p>","icon":10540,"iconUrl":"https://customer.support.fics.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[],"key":""}],"reqGroups":[{"id":1032,"name":"General"}],"orderMapping":{"1032":[1279,1243,1146,1245]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1016,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"FSM","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwY2JjMjMxYS02MzJjLTQ2NTYtOWRmYi0xOTcxYWFkMWVhOWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTY1MDE2ODA0NiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzg5NTM5NTY3LCJuYmYiOjE3ODk1MzgzNjcsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.WQatwyC1_2jUNyflh9URmlJKUVjvDyO50Zx8AXnvxVs","targetCollection":"upload-user-collection--650168046","endpointUrl":"https://api.media.atlassian.com","clientId":"0cbc231a-632c-4656-9dfb-1971aad1ea9b","tokenDurationInMins":20}},"sharedPortal":{"name":"Pi Health Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://pihealth.atlassian.net/wiki","kbLinkDomainURLs":["https://customer.support.fics.net","https://pihealth.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}